Technical Support Engineer

Do you want to join a rapidly growing company that specializes in cutting-edge technology?

CrimsonXT has partnered with a leading global manufacturer specializing in AC variable frequency drives. This innovative company delivers products for a wide range of applications, from powering pumps to operating large cranes. As the company experiences rapid growth, they are seeking a talented Technical Support Engineer to join their team and provide exceptional product and application support.

Role responsibilities:

As a Technical Support Engineer, your responsibilities will include:

• Gaining a deep understanding of the company’s product lines, software, applications, and auxiliary hardware/software to assist with troubleshooting.
• Delivering technical support for products and applications to internal and external customers via phone and email.
• Organizing and participating in virtual and in-person meetings to provide product and application support.
• Managing service requests, including handling the RMA process and warranty considerations.
• Evaluating and repairing units to ensure quality and reliability.
• Assisting with product qualifications for new or potential customers.
• Traveling onsite to support sales activities or troubleshoot technical issues.

Expectations:

We are looking for someone with:

• A BS, AS, or technical certificate in a related field (or equivalent experience).
• Excellent communication and interpersonal skills.
• The ability to travel occasionally as required.
• Strong root cause analysis skills.
• Preferred experience with PLCs.
• Bonus: Familiarity with various communication protocols.

Sound interesting? Apply to find out more.